Custom Program Terms and Conditions

Welcome!  I am looking forward to working with you! Please read this information carefully.

This Agreement is being made between Joanna Sapir Presents LLC of 1 Grandview Ave, Petaluma, CA 94952 (“Coach” or “me”) and yourself.


We both legally agree to the following:


Expectations and Responsibilities.

During the Program, you can expect that I will:

  • Serve as a teacher, mentor, and facilitator
  • Offer support, education, feedback and guidance
  • Continually seek the most effective resources and information to help you and your business grow
  • Tell you the truth
  • Stretch you outside of your comfort zone at times, if needed


I expect that you as a participant will:

  • Take advantage of the education and mentorship being provided
  • Take responsibility for your own results
  • Show up on time to meetings and calls with notifications and other distractions turned off
  • Ask for help when you need it
  • Promptly provide payment for the Program.
  • Treat staff, subject matter experts, and me with care and respect


During our coaching relationship, this is what we agree to:

  • We practice courage.
  • We stay open-minded to new ideas and try them on
  • We make mistakes, and we learn from them.
  • We understand intent vs impact, and we assume positive intent from each other.
  • We tell the truth to ourselves and others.
  • We notice when we’re on the codependent triangle so we can step off.
  • We call each other in, not out.
  • We know that we are each wise and powerful. YOU are wise and powerful. You are the most important agent of change in your own life and in your business.


Scheduling and Communication.

Contacting Us: Should you have questions or concerns and need to reach us between calls, please contact Program Assistant Marley Ben-Shalom at She will respond within 72 hours on weekdays.

One-on-one Calls:  Our Program together consists of 1:1 calls.

When you schedule a 1:1 session, our time together is important. You will be provided a pre-call form to complete at least 24 hours before we meet. Please complete the form and come on time and prepared with all materials requested so that we can dive into the work together.

For scheduled 1:1 calls, Client agrees to notify Joanna Sapir of cancellation of any appointments with a minimum notice of seventy-two (72) hours prior to the scheduled start time, via EMAIL to Client may reschedule based on availability in Joanna Sapir’s schedule.

Please note that your one-on-one calls must be held within the container of the Program and any unused calls will be forfeited at the close of the Program.

Call Recordings: All Program calls will be recorded. Recorded calls will be shared with the client within 72 hours following the call. By participating in the Program and speaking at any time during any call, you are consenting to the recording of your voice, image and/or name and likeness.


Investment and Payment.

Investment:  You agree that you are financially willing and able to invest in this Program by choice, and that by so doing, you are not incurring any economic hardship in any way. 

Payment Authorization and Receipt:  If paying by debit or with credit card, you give us permission to automatically charge your credit card or debit card as payment for your Program without any additional authorization, and you will receive an electronic receipt.  Please note that chargebacks are not permitted, and you are agreeing that upon enrollment and by participating in this Program for any length of time, you will make payment in full.

Missed Payment:  If payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and then have a 10-day grace period to make the payment following the due date, otherwise your Program will be put on hold. If no payment is made within the 10-day grace period, your access to the Program will automatically terminate and you will no longer be granted any access.

Refund Policy:  It is my intention for you to be happy with your Program. However, because I have invested considerable time and effort in your Program, if you decide to withdraw at any time for any reason, you are still fully responsible for making all Program payments, and no refunds will be provided.

Confidentiality Related to One-on-One Calls: I will keep all information that you share with me during one-on-one calls confidential. I will not disclose any information that you share with me during the one-on-one calls to anyone else unless: (1) they have a legitimate reason to know such information as a member of my team or staff, (2) when required by law, (3) when the safety, health, privacy rights, intellectual ownership rights, and/or any other rights of any participants may be threatened or have been violated, or (4) you have specifically given me prior permission.


Intellectual Property Rights.

Your Work Product: I acknowledge that you hold all intellectual property rights in any of your work product resulting from participation in the Program, including but not limited to copyright and trademark rights as business ideas or content. I agree not to claim any such ownership in your work product or intellectual property at any time. If I would like to share your work and work product(s) with others because I believe it will help and inspire them, I will ask for your written permission to do so and you have the choice to grant that permission or not.

My Intellectual Property Rights: I retain all ownership and intellectual property rights to the Program content and all materials provided to you through the Program, including all copyrights and any trademarks belonging to me. As a Program participant, you will have one license to view written and video materials provided. You do not have ownership of this information, which is protected by federal copyright laws. You may not copy, re-engineer, distribute, or otherwise provide access to this information to any other person, for free or paid, in whole or in part, without express written consent of Joanna Sapir, which it may withhold for any reason. Failure to abide by this policy will result in termination of access to the materials and issuance of an invoice for the license fee.


Personal Responsibility, Disclaimer & Release of Claims.

Personal Responsibility & Assumption of Risk:  You acknowledge that you take full responsibility for yourself, and all decisions made before, during and after your Program and you knowingly assume all of the risks of the Program related to your use, misuse, or non-use of the Program or any of the Program content or materials. You agree to: (1) be mindful of your own well-being during this Program, (2) act with respect and care without causing harm to any others, and (3) recognize that you are solely responsible for your results.

Disclaimer:  I have used care in preparing the information provided to you, but this Program and my Program materials are being provided as self-help tools for your own use and for informational and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through this Program. You agree that I am not responsible for your physical, mental, emotional, and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through this Program. Nothing related to this Program is intended to be considered medical, mental health, legal, financial, or religious advice in any way. For specific questions related to a medical or mental health situation, consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor. For specific questions related to religion, spirituality, or faith, consult your own clergy member or spiritual healer. Do not start or stop taking any medications because of anything you have read or received through this Program.

Limitation of Liability, Indemnification, and Release of Claims:  I will not be held responsible in any way for the information that you request or receive through this Program, including my services, products, and Program materials and any other information you have received from or through me related to this Program to the fullest extent permitted by law. You agree that you fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program, including all services, products, and Program materials, to the extent permitted by applicable law. You agree to hold me free of all liability and responsibility for any actions or results for adverse situations created as a direct or indirect result of specific information or recommendations that you receive through this Program.


Other Important Terms.

Termination: If either of us want to terminate the Agreement at any time, we both agree to notify the other at least 3 days in advance by e-mail. Even after termination by either of us, all of the terms of this Agreement, including all of the Investment, Refund Policy, and Intellectual Property terms, will still apply to both of us now and in the future.

Notice:  All correspondence or notice required regarding the Program shall be made to each of us at the respective e-mail addresses in the signature block below. Should your e-mail address, billing or contact information change at any time throughout the Program, it is your responsibility to provide your updated information to me within 3 days of any change.

Force Majeure:  In the event that any cause beyond my reasonable control, including, without limitations, “acts of God”/nature, war, curtailment or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisories, labor strikes or civil disturbances, unforeseen or foreseen human-initiated circumstances, evacuations or power outages, health or travel restrictions, quarantines, lockdowns or precautions imposed by any government entity or agency, local, state or federal law or ordinance, or other instances, make it inadvisable, illegal, or impossible for me to perform my responsibilities or obligations under this Agreement, either because of unreasonable increased costs or the risk of injury, I will not be liable for a reasonable period of delay or for the inability to indefinitely fulfill my responsibilities and obligations.

Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time so long as the amendment is in writing and signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else, and the obligations under this Agreement shall survive indefinitely unless otherwise stated in this Agreement. If I choose to waive or not enforce one or more terms of this Agreement, it does not in any way limit my right to later enforce every part of this Agreement. If any section of this Agreement is found to be unenforceable, all other sections shall be held in full force and effect.

Governing Law:  This Agreement shall be construed according to the laws of the County of Sonoma and in the State of California.

Dispute Resolution:  Should we ever have any differences; it is hoped that we could work them out amiably through e-mail correspondence. However, if we are unable to seek resolution in 28 days, we agree now that that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both of us, unless we both agree otherwise in writing. You understand and agree now that the only remedy that can be awarded to you through arbitration is the full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding and may be entered as a judgment into any court having the appropriate jurisdiction. You also agree that should arbitration take place, it will be held in the County of Sonoma in the State of California where my principal place of business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.


By completing your purchase, we both acknowledge that we have read, understand, agree to and accept all of the terms in this Agreement. You agree that you have had the opportunity to ask me any questions prior to purchase, and your purchase indicates that you agree with all the terms of this Agreement.